BBS in a Box 15/BBS in a box XV-1.iso/Files/Internet/Misc/Pipeline NY Internaut 1.26.sit/Pipeline NY Internaut 1.26/How to Report Problems/How to Report Problems

Text File | 1995-03-09 | 1.5 KB | 37 lines | [TEXT/ttxt]

HOW TO REPORT PROBLEMS (if you have any)
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We welcome trouble reports--if you're having difficulties
making something work, we want to know about it.

However, by taking the extra few minutes to provide as
much information as possible, you can allow us to answer
you more quickly and accurately.  So when you report a
problem, any problem, please try to include as much of the
following information as possible:

1.  What model Macintosh you have, how much memory,
and what system version you are running.
2.  What kind of modem you have.
3.  How your modem settings are configured.
4.  Where you are dialing (New York City, Long Island,
Westchester, a local number).
5.  If the problem has ever occurred before, or if it's
the first time you've seen it.  If it's occurred before,
does it happen with any regularity or predictability?
Does it always happen when you do something specific?
6.  If it's the first time, have you changed anything about
your computer or the way you use the software recently?
7.  Which version of the software you're running (it's 1.25,
but let us know).

The best place to report problems is the newsgroup
pipeline.macintosh.  To get there, click on the News icon,
and then double click on "pipeline.macintosh" to see the
contents of the newsgroup.  To post a new message,
go to the News menu and choose "New post."  You may also
want to scan the newsgroup to see if anyone has asked
your question before.

Of course, you can also mail [e-mail], or
call us at [phone].